Safe & Responsible Gaming

995 — Responsible Gaming Complete guide

Gaming should be fun, not stressful. 995 always wants you to play within safe limits and maintain a healthy balance between gaming, family, and everyday life. This page sets out all of our responsible gaming guidelines in full.

18+ Time limit Budget control Self-Exclusion
18+
Age verification confirmed
24/7
Support available
5
Protection tools are free
100%
Voluntary limit setting

Responsible Gaming Key tools

995 puts several powerful tools in your hands — use them to take control of your own gaming habits.

Setting a Deposit Limit

You can set exactly how much you deposit per day, week, or month. Once a limit is in place it takes effect immediately; if you want to increase it, you will need to wait 7 days.

Set a time limit

Set how long you want to play each day or week in advance. Once the time is up, 995 will automatically end your session and send you an alert.

Break (Cooling Off)

You can take a voluntary break lasting anywhere from 1 day to 6 weeks. During this time you will not be able to log in and will not receive any promotional emails.

Self-Exclusion

You can request to have your account suspended for a fixed period of 6 months to 5 years. Once activated, this cannot be appealed.

Gaming History Review

You can view your gaming history, win/loss record, and full spending details at any time — this is the most important step toward understanding your real picture.

Reality Check

At regular intervals, 995 will remind you how long you have been playing. These reminders make sure you never lose track of time.

1. What Responsible Gaming actually means

Responsible Gaming means treating gaming purely as a form of entertainment — not as a source of income or a way to solve financial problems. At 995, we want you to stay happy, spend time with your family, and only play what fits your budget and state of mind.

Online gaming is growing in popularity across Bangladesh every day. Millions of people play slots, Live Casino, and bingo on platforms like 995. The vast majority play with a healthy mindset — but for some, gaming can occasionally spiral out of control. That is exactly why 995's responsible gaming policy exists.

Responsible gaming rests on three core principles:

  • Time control: Always keep track of how long you have been playing.
  • Money Management: Only bet what you can afford to lose.
  • Mental health: If gaming is causing you stress or anxiety — stop.

Remember — game outcomes are entirely random. No strategy or method can guarantee a win. Chasing losses by placing more bets is never the answer.

2. Limit-Setting Rules at 995

Once logged in to the 995 platform, you can set any of the limits below at any time from your account settings. All of 995's responsible gaming tools are completely free and take effect immediately.

Limit type Duration Time to Take Effect Conditions for increasing
Deposit Limit Daily / Weekly / Monthly Immediately After 7 Days
Bet limit Daily / Weekly Immediately After 7 Days
Loss limit Daily / Weekly / Monthly Immediately After 7 Days
Session time limit Each session Immediately At any time
Cooling Off Break 1 day – 6 weeks Immediately After expiry
Self-Exclusion 6 Months – 5 Years Immediately Not applicable

Lowering a limit always takes effect immediately. Raising or removing a limit requires a 7-day cooling period — this is for your own protection.

How to Set Limits — Step by Step

1
Log in to your account

Log in to 995.vin with your username and password.

2
Go to the profile menu

Click on your name or profile icon in the top right corner.

3
Open the "Responsible Gaming" section

Click on the "Responsible Gaming" option in the menu.

4
Select your preferred limit

Choose whichever applies — deposit, time, rate, or self-exclusion — then enter the amount or duration.

5
Confirm

The limit takes effect as soon as you submit. You will also receive a confirmation email.

3. Problem Gaming — How to Recognize It

The most important part of responsible gaming is knowing yourself. Sometimes gaming can cross the line from fun into a problem. 995 wants you to recognise these warning signs early.

Problem Gambling is not a sign of weakness — it is a mental health condition that can be treated. The signs include:

  • Repeatedly chasing losses to try to win back money.
  • Withdrawing from family or work because of gaming.
  • Lying about or hiding how much you have spent.
  • Feeling restless, irritable, or on edge when not playing.
  • Spending money set aside for bills or emergencies on gaming.
  • Gaming with borrowed money or going into debt to play.
  • Repeatedly trying to stop gaming but failing.

If you notice one or more of the signs above in yourself, contact our support team right away. Seeking help early is always the smartest move.

4. Test Yourself

Think through the questions below honestly — no one is watching. This self-assessment is a key part of 995's responsible gaming policy.

Have you spent more time or money on gaming than you planned?

Have you tried to stop gaming but been unable to?

Have you hidden your gaming activity from family or friends?

Do you find yourself getting irritable or taking your frustration out on family after a loss?

Is worry about gaming affecting your sleep?

Do you feel the urge to skip work or studies to play?

Have you used money set aside for essentials or daily expenses on gaming?

If two or more of your answers are "Yes", you may need support. Don't blame yourself — reach out to our support team via live chat or email.

5. Self-Exclusion Process

The most powerful responsible gaming tool at 995 is self-exclusion. It means you are making the decision to stop gaming entirely for a set period of time.

How Self-Exclusion works

  • Once Self-Exclusion is activated, your account is locked immediately.
  • Logging in becomes completely impossible during this period.
  • You will not receive any promotional or offer emails.
  • Any attempt to open a new account will also be blocked.
  • To regain access after the period ends, you will need to contact support and complete a cooling period.

Self-Exclusion duration

6 Months
Minimum
1 year
Popular
3 Years
Long-Term
5 Years
Maximum

Once Self-Exclusion is activated, it cannot be cancelled before the period ends. Please think it through carefully before making the decision. It is there for your benefit.

6. Protection of Minors

995 is strictly for players aged 18 and above. 995 follows a rigorous verification process to keep minors away from gaming.

What 995 Does

  • Age verification is mandatory at the point of registration.
  • National ID verification is carried out as part of the KYC process.
  • Suspicious accounts are investigated without delay.
  • If a minor is identified, the account will be closed and all associated data will be deleted.

Advice for Parents

  • Use parental control software on your device.
  • Keep safe search enabled on your browser.
  • Keep your login credentials out of reach of your children.
  • Talk openly with children about gaming.
  • If you have any suspicions, report them to 995 support immediately.

If you notice a minor using an account on 995, please contact us immediately at [email protected]. We will take prompt action.

7. Support & Contact

If you have any concerns about your gaming, do not face them alone. The 995 support team and the organisations listed below are always ready to help.

995 Support

  • Live chat: available 24/7 on the website
  • Email: [email protected]
  • Response time: within 3 business days

Professional help

Seeking help from a professional organisation is the most effective way to deal with gaming addiction. Expert counsellors and support groups offer free advice.

  • National Institute of Mental Health (NIMH), Dhaka
  • Bangladesh Association of Psychiatrists
  • Kaan Pete Roi Helpline: 24-hour support for mental health crises

Asking for help takes courage. You are not alone — 995 is always here for you. Our commitment to responsible gaming never wavers.

8. Frequently Asked Questions (FAQ)

Yes, all responsible gaming tools on 995 are completely free. Deposit limits, time limits, cooling off, Self-Exclusion — all can be set at no cost from your account settings.

Lowering a limit takes effect immediately. However, raising or removing a limit requires a 7-day waiting period. This rule is in place to protect you from impulsive overspending.

Your balance remains secure during Self-Exclusion. Once the period ends, contact our support team and you will be given the opportunity to withdraw your funds. You cannot play, but your money is safe.

At set intervals (for example, every 30 minutes), you will receive a pop-up notification showing how long you have been playing and how much you have won or lost. You can then choose to continue playing or stop.

Start by having a calm conversation and offering your support. Then reach out to us at [email protected] — we accept account review requests on behalf of family members. You may also seek help from a professional counselor.

A Cooling Off period is a short break lasting 1 day to 6 weeks — your account is reactivated automatically once it ends. Self-exclusion is a longer-term decision lasting 6 months to 5 years — once the period ends, you need to contact support to reactivate your account.

In a Responsible Environment Enjoy the Games

995 wants you to stay happy. Play within safe limits, spend time with your family, and treat gaming as entertainment. Join the hundreds of thousands of trusted players across Bangladesh today.

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